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GMP Capital Trust and its subsidiaries and affiliates ("GMP")
are committed to keeping your personal information confidential. We believe
that keeping our clients' personal information confidential is of paramount
importance.
GMP's privacy policy (the "GMP Privacy Policy") came into effect on January 1,
2004. It reiterates our commitment to respect the privacy and confidentiality
of the personal information of our clients. It is tailored to meet or exceed
the privacy standards established by Canadian Standards Association's Model for
the Protection of Personal Privacy and Canada's Personal Information Protection
and Electronic Documents Act.
WHAT IS PERSONAL INFORMATION?
Personal information is information about an identifiable individual. This may
include, name, social insurance number, income, address, employment status,
marital status, credit evaluations as well as new account opening form,
documentation relating to new account opening form, account statements and
records of trading activity, financial records relating to trading in
securities, etc.
THE TEN GUIDING PRINCIPLES
Principle 1 - Accountability: We are
responsible for maintaining and protecting your personal information under our
control. To fulfill this important mandate, we have designated a privacy
officer, Leo Ciccone, to ensure compliance with the GMP Privacy Policy.
Principle 2 - Identifying Purposes: We
will identify the purposes for which personal information is collected before
or at the time it is collected.
Principle 3 - Consent: We will obtain
your consent for collection, use or disclosure of your personal information
unless not required by law, regulation or self-regulation.
Principle 4 - Limiting Collection: We
collect it by legal means and to the extent necessary to satisfy the identified
purposes.
Principle 5 - Limiting Use, Disclosure and
Retention: We may use or disclose your personal information only for
the purpose for which it was collected unless you consent otherwise, or when
required by law, regulations or self-regulation. We retain your personal
information only for the period of time required to fulfill the purpose for
which it was collected or as is required by law, regulations or
self-regulation.
Principle 6 - Accuracy: We will
maintain your personal information in its accurate, complete and up-to-date
form as is necessary to fulfill the purposes for which it is to be used.
Principle 7 - Safeguarding Client Information:
We will protect your personal information by security safeguards that are
appropriate to its sensitivity level.
Principle 8 - Openness: Upon request,
we will make available to you the policies and practices that apply to the
management of your personal information.
Principle 9 - Customer Access: Upon
request and unless prohibited by law, regulation or self-regulation, you will
be given access to your personal information and be informed of its existence,
use and disclosure. You may also verify its accuracy and completeness and may
request to amend it, if appropriate.
Principle 10 - Client Complaints and
Suggestions: You may direct any questions or inquires with respect to
the GMP Privacy Policy by contacting in writing our Privacy Officer, Leo
Ciccone.
PRINCIPLE 1 - ACCOUNTABILITY
The GMP Privacy Policy applies to all your dealings with us regardless of the
mode of communication, whether in person, by telephone, fax, online, or regular
mail. Our Privacy Officer, Leo Ciccone, is responsible for monitoring
appropriate collection, use, and disclosure of personal information as well as
handling privacy enquiries and complaints. He is also responsible for privacy
governance including, educating our personnel, handling complaints and other
issues arising from the obligations under this privacy policy.
PRINCIPLE 2 - IDENTIFYING PURPOSES
We collect your personal information so that we may establish and service your
account(s) and discharge our legal, regulatory and self-regulatory obligations.
We are also required to collect specific personal information to satisfy our
obligations pursuant to the "know your client" rule. If you ask, your GMP
Investment Advisor will identify specific purposes for collection of your
personal information.
When you open an account, we are required to obtain your Social Insurance
Number (SIN) to fulfill our legal, regulatory and self-regulatory obligations.
PRINCIPLE 3 - CONSENT
When you complete our account form, you are expressly consenting to the
collection, use and, where appropriate, disclosure of your personal
information. In certain cases, your consent for the collection, use, or
disclosure of your personal information can be implied when we can reasonably
conclude that you have given your consent by some action you have taken or
decided not to take. Your consent can be written or verbal.
You may choose not to provide us with some or all of your personal information,
refuse your consent, or withdraw your prior consent. However, without your
consent we may be unable to open or service your account. Also, from time to
time, we may identify a new purpose and seek your consent to use and/or
disclose your personal information after it was collected. In some cases,
without your consent we may be required to close your existing account(s).
PRINCIPLE 4 - COLLECTION
You are our primary source of your personal information. However, with your
consent, we may obtain information from other sources, such as a credit bureau
or employer, etc. By completing the account opening form, you are expressly
consenting to disclosure of your personal information to enable us to update
your personal information on our records.
PRINCIPLE 5 - LIMITING USE, DISCLOSURE AND RETENTION
The responsibility to safeguard your personal information rests with every
person at GMP who has access to it. All GMP personnel sign a confidentiality
agreement which governs their treatment of all personal information. The
confidentiality obligation survives the termination, voluntary or involuntary,
of such employees. We also keep our employees informed about their
confidentiality obligations and the importance of complying with them.
In the event we buy, sell or transfer any part of our business, your personal
information may become a part of such a purchase, sale or transfer and may be
transferred or disclosed to the vendor, purchaser or transferee. Such transfer
or disclosure may occur prior to, concurrently or after the conclusion of such
transaction.
Sharing of Personal Information
In order to serve you better, we may share some or all of your personal
information with entities who provide certain services for our operations. In
such situations, we ensure that the third party service providers will provide
same or greater level of protection for your personal information.
We may also share your personal information with GMP's subsidiaries or
affiliates. In certain circumstances, we may be compelled by law, regulations
or self-regulation to share your personal information.
If you have any questions about how we share your personal information please
write to our Privacy Officer, Leo Ciccone.
Disclosure
Subject to certain exceptions, we do not disclose your personal information
without your consent to persons outside GMP. Some examples of the circumstances
where we may collect, use, transfer, or disclose your personal information
without your consent are:
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on a confidential basis to our agents, suppliers and service providers;
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to protect your best interests when your consent cannot be obtained in a timely
manner
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to enforce or protect interests, rights, or property of GMP; or
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access required by statutory, regulatory or self-regulatory organizations.
We keep a record of what, when, why and to whom the information was disclosed
unless the disclosure was made during routine business operations, such as
suppliers or service providers.
We do not sell or disclose lists of our clients. If we obtain a list of clients
from other organizations, we require that organization to confirm that they
have complied with the requisite privacy legislation.
Retention
We retain your personal information so long as we need it when you are a
customer and for a reasonable time thereafter, or as required by relevant
statutory, regulatory or self-regulatory requirements. Our retention standards
fulfill our privacy obligations. We destroy your personal information when we
no longer need it and is permitted by law, regulations and self-regulation.
PRINCIPLE 6 - ACCURACY
We are committed to keeping your personal information accurate and up-to-date
provided you keep us informed of any changes or respond to our request for
updates. Please ensure that you promptly notify us of changes to the personal
information you have provided to us. Also, carefully review our correspondence
with you and notify us of any inaccuracies. We will amend our records and make
our best efforts to advise others of any important amendments to your personal
information.
If we ever decline to make your requested amendments, you may address your
concerns in accordance with procedure set out in our Principle 10 - Privacy
Governance Section of this policy.
PRINCIPLE 7 - SAFEGUARDS
Within GMP, your personal information is secure. We have comprehensive security
controls to protect against unauthorized use, alteration, duplication,
destruction, disclosure, or unauthorized access to your personal information.
We ensure the physical, organizational and electronic security of your personal
information by using secure locks on filing cabinets and doors, restricting
access to our information processing and storage areas, limiting access to
authorized personnel, using passwords, electronic firewalls and encryption of
electronically transmitted information, where appropriate.
If you are our client and have access to the research area of our website, we
may use information tracking technologies to improve the functionality of the
website. However, please note that such information tracking technologies do
not capture files or data stored on your computer.
PRINCIPLE 8 - OPENNESS
Our policies relating to personal information are transparent. If you request,
we will provide names of outside entities we have given your personal
information to in accordance with Principle 5 - Limiting use, disclosure and
retention in this Policy. This will not include information given to entities
engaged during the normal course of our business or our reporting obligations
to statutory, regulatory or self-regulatory authorities including but not
limited to Canada Customs and Revenue Agency.
PRINCIPLE 9 - ACCESS
If you wish to verify or review your personal information or to find out to
whom we have disclosed it pursuant to this privacy policy, we will need 30 days
written notice. If we are unable to respond to your query within 30 days, we
will inform you of this fact. In certain circumstances, we may be prohibited to
permit you access to some of your personal information. Without exhausting all
possibilities, these may include the following situations:
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contains personal information about another person;
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is subject to solicitor-client or litigation privilege;
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contains our confidential proprietary information;
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has already been destroyed due to legal requirements or this privacy policy;
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cannot be disclosed for legal, regulatory or self-regulatory reasons.
If we cannot provide you access to your personal information, we will explain
the reason why.
PRINCIPLE 10 - PRIVACY GOVERNANCE
We are committed to treating you with respect and consideration. Despite this,
there may be times when you feel you have been treated unjustly when dealing
with privacy issues. In most circumstances, such misunderstanding can be
cleared by talking to your Investment Advisor at GMP.
If your concern is not resolved, please contact:
Mr. Leo Ciccone
Privacy Officer
GMP Securities L.P.
145 King Street West
Suite 300
Toronto, Ontario, M5H 1J8
Tel: 416-367-8600
E-mail: privacyofficer@gmpsecurities.com
If the above steps fail to satisfactorily resolve your concerns,
you may contact the Privacy Commissioner of Canada by writing to:
The Privacy Commissioner of Canada
Place de Ville
Tower B, 3rd Floor
112 Kent Street
Ottawa, ON K1A 1H3
Tel: 1-800-282-1376
Fax: 613-947-6850
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